The professional customer support department provides full support over the telephone or remotely online. Should this occur in the Customer Support Service will dispatch an experienced and and regularly monitors the performance of all RVM installations online .
Instances may occur where the Avery IT Customer Support Service are unable to resolve the problem over the telephone or remotely online. Should this occur in the Customer Support Service will dispatch an experienced and trained Avery IT Field Service Engineer to the customer's premises to repair the fault and provide any further support on-site
Experienced reVend™ Avery IT Reverse Vending Technicians
Avery ITtechnicians have undertaken full training in Germany.
The reVend™Reverse Vending Machines (RVM’s) are delivered directly from the factory in Germany to Avery IT in Smethwick, UK . All machines are thoroughly tested prior to dispatch.
Pre Delivery Inspection
All reVend™ Hardware, machines and software undergo a further testing prior to delivery.
Delivery and Installation
The reVend™ RVM’s are delivered to the customer, by Avery IT , ensuring that the machines are delivered undamaged.
We utilise advanced technology called "Tilt Watch" enabling monitoring of the machine whislt in transit.
Installation and Commissioning
Avery Weigh Tronix technicians install and commission the reVend™ Reverse Vending machines
Client Training
Clients are trained to familiarise them with reVend™ Reverse Vending Machines,free of charge for details of our extensive client care
We have a Nationwide dedicated service for the UK, with a rapid response Avery IT is a Global leader with a Global presence.which employ more than 4,200 people worldwide.
Spares and Servicing
Avery IT technicians hold a full inventory of spares for each reVend™machine. Avery IT maintains a 4,000 m sq global distribution hub holding more than 26,000 spare parts and manned by 38 dedicated personnel.
Almost any reVend™ component can be located and despatched within 24 hours, ensuring fast repairs and upgrades.
